Terms & Conditions

1. Overview

Filmed by Friends is a camera hire and editing service operated by T1 Media Ltd. Customers can hire easy-to-use cameras to capture their own wedding or event, return the footage using prepaid postage, and optionally have their footage edited by our professional team.

By booking or using our service, you agree to these Terms and Conditions.
By hiring our cameras, you expressly agree to abide by all Terms and Conditions outlined in this document.

2. Booking & Payment

• A £50 deposit is required at the time of booking to secure your cameras and delivery date.
• The remaining balance (if applicable) must be cleared in full at least 30 days before your wedding date.
• Where an editing package or upgrade is added after the event, payment for that service will be required in full before editing begins.
• All prices are listed in GBP (£) and include VAT where applicable.
• Payments can be made securely via our website using approved payment methods.

3. Delivery & Return

• Cameras are dispatched to the delivery address provided at checkout.
• Delivery and return postage are free of charge within the UK.
• Cameras must be returned in the provided packaging using the prepaid return label within 48 hours of your event ending.
• Late returns may incur an additional fee of £10 per day.
• You are responsible for ensuring the safe packaging and posting of the return parcel.

4. Use of Equipment

• You are responsible for the safe use and return of all equipment during the hire period.
• Do not attempt to modify, open, or repair the cameras.
• Lost, stolen, or damaged equipment may be charged at full replacement cost.
• The cameras must only be used for lawful personal filming purposes.
• Filmed by Friends is not responsible for any injury or damage arising from misuse of the equipment.

5. Footage & Editing

• Once cameras are returned, footage is uploaded and securely stored by our editing team.
• If you have purchased an editing package, our editors will create a professional highlight film using your footage.
• Delivery of the final edited film will typically occur within 4–6 weeks after we receive your returned cameras.
• Edited films are delivered digitally via a private viewing link with download options.
• Any additional edit requests outside the agreed package may be subject to additional costs.

6. Ownership & Copyright

• You retain full ownership of the raw footage recorded at your event.
• Filmed by Friends retains copyright over all edited films created by our editors.
• You are granted a perpetual, non-exclusive licence to use and share the final edited film for personal use.
• By booking with Filmed by Friends, you grant us full, ongoing permission to use any footage or edited films (in whole or in part) for promotional, advertising, and marketing purposes across our website, social media, and other media platforms, without further consent or compensation.

7. Cancellations & Refunds

• You may cancel your booking up to 30 days before your event for a full refund of the £50 deposit.
• Cancellations made within 30 days of your event will forfeit the deposit, as your cameras will have been reserved.
• If cameras have not yet been dispatched, Filmed by Friends may offer a partial refund at our discretion.
• Refunds cannot be provided once the event has taken place or once editing has begun.
• If your event date changes, we will do our best to accommodate a new date, subject to availability.

8. Liability

• Filmed by Friends (T1 Media Ltd) accepts no liability for any indirect, consequential, or incidental damages arising from the use or failure of the equipment.
• We are not responsible for loss of footage caused by user error, misuse, or technical faults during filming.
• Our total liability in any claim arising from the hire or service shall not exceed the total amount paid for your booking.
• You acknowledge that filming results may vary depending on lighting, sound, and user experience, and Filmed by Friends cannot guarantee specific results.

9. Data Protection & Privacy

• By sending us your footage, you consent to T1 Media Ltd securely storing, processing, and editing it in accordance with UK GDPR.
• All footage and personal data are stored securely and deleted within 90 days after final delivery unless otherwise requested.
• We do not share your data or footage with third parties without consent, except where legally required.
• Full details are available in our Privacy Policy.

10. Damage, Loss & Theft

• In the event of loss, theft, or irreparable damage to the equipment, you agree to pay the full replacement cost as determined by Filmed by Friends.
• If the equipment is damaged but repairable, we may charge only for the cost of repair.
• It is recommended that you take reasonable precautions to ensure the cameras are kept safe throughout the hire period.

11. Technical Support

• Filmed by Friends provides basic setup instructions and user guides with each camera kit.
• Technical support is available by email or WhatsApp prior to and during your event.
• We cannot offer live technical assistance during filming but will provide guidance where possible.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

For any questions or concerns, please contact us:

📧 hello@filmedbyfriends.com
🌐 www.filmedbyfriends.com